FAQs

-How do I clean my rug?

Handwoven rugs are some of the most durable floor coverings. However, life happens! To spot-clean your rug, vacuum the area then blot with a washcloth, warm water, and dish soap.

 

-How long does it take to make my rug?

Most rugs take 10-12 weeks to weave and ship. As any work of art it takes time! The wool is hand-dyed and spun, weavers begin hand-knotting on the loom, the rug is trimmed, washed, stretched, and shipped!

 

-Do I pay for shipping?

No. Shipping is free with Intertwined Tapestry! *Excluding returns*

 

-Who is making my rug?

Intertwined Tapestry rugs are currently hand-woven in Turkey and India. Our artisans have been practicing and perfecting this artform for many generations. Please be assured that we take pride in their work and require ethical practices.

 

-What materials are used to make my rug?

All rugs are made with natural dyed wool.

 

-Can I return my rug?

While we are confident you will love the rug in your home, we do offer returns. Returns will be accepted within 1 week of arrival for store credit only. Email intertwinedtapestry@gmail.com to start return process. *Custom orders are FINAL SALE*